Rochester School Department seal address and phone Home transparent square for spacingd
"The Mission of the Rochester School Department is to ensure quality educational experiences."

CIC - Computer Information Center

Richard W. Creteau Technology Center
140 Wakefield Street
Rochester, New Hampshire 03867

cic@rochesterschools.com

Welcome Fellow Educators

Our Vision

To provide the children of Rochester with a world-class telecommunications network to ensure they have the proper tools
necessary to be successful in the Information Age!


District Technology Plan

Important Information

Safety on the Internet
Answers to your Questions
How can I protect myself and my family while using Social Media?
Links to information on how to set up safe settings on your social media accounts.
Keeping Your Kids Safe Online Twitter
Google+ Photo Sharing Services
Facebook Smartphone
LinkedIn  
Back
Having Problems logging on to Infinite Campus?
Back
Having problems with a district computer?
Need technical support?

You need to take the following steps:
  • Ask your Tech Leader first. If the issue is not resolved....
  • From a school computer that is on the network, fill out a CIC HELPDESK web form.
    (This link only works on a computer on the school network)
How do I get a new PC?
  • New PC's are budgeted on a yearly basis. There are many types of funding sources (grants, donations, capitol improvement, and operational budgets). CIC works with district administrators to find viable solutions. Submit a request to be included in these budgets. Check with your principal to see if a signature from him/her is required.
What if I need access to certain programs, such as grading, finance, etc?
  • The CIC can assist with the correct Point of Contact to gain access.
Back
How do I get a rochesterschools.com email account?
  • Contact Human Resources. All requests for email accounts must come to us from the Human Resource Department. Information about the use of our email system, setup and training is available.
  • If you have a name change and want to change the username of your email account, you must contact Human Resources to make the change.

How do I get a Google Apps for Education account?

  • If you have a rochesterschools.com account you should also have a Rochester Schools Google Apps for Education account.
  • Log on to www.sau54.org for more information and to sign into your account.
  • For more information contact the Webmaster.
How do I get a Phone?
  • Each school building has a limited number of phones. Access to phones is determined by the building principal or your supervisor. Fill out a CIC HELPDESK web form. (This link only works on a computer on the school network.)
What do I do if I am new to the District?
Back
All software and hardware purchases must be submitted to the CIC for technical approval..
  • From a school computer that is on the network, fill out a CIC HELPDESK web form
    (This link only works on a computer on the school network).
    Fill in detailed information about your planned purchase.
Computers and Communications Policy Statement
  • Each school district employee/volunteer needs a signed statement in their personnel file. The original signed statement needs to be forwarded to the SAU's personnel department to be placed in their personnel file. Principals are encouraged to keep copies too. New employees will be required to sign the statement during their in processing at the SAU office.
    Review the Policy Statement.
Back
More FAQ