• Having Problems logging on to Infinite Campus?
• How do I get my email or Infinite Campus password reset?
• Having problems with a district computer?
• Need technical support?
• How do I get a new PC?
• What if I need access to certain programs, such as grading, finance, etc?
• How do I get an email account?
• How do I get a Phone?
• What do I do if I am new to the District?
• About software and hardware purchases.
• Donations of computer equipment or software.
• Computers and Communications Policy Statement
  
• More FAQ

If you’re having trouble logging into Infinite campus from your home PC try this:
Update Java, Update Flash, Try running one of these online virus\spyware scanners.
http://onecare.live.com/site/en-us/default.htm
http://housecall.trendmicro.com/

• Ask your Tech Leader first. If the issue is not resolved....
• From a school computer that is on the network,, fill out a CIC HELPDESK web form.(This link only works on a compter on the school network)
• From home - fill out a Technical Support Request Form save it to your computer, attach it to an email and send it to cic@rochesterschools.com.

• New PC's are budgeted on a yearly basis.  There are many types of funding sources (grants, donations, capitol improvement, and operational budgets). CIC works with district administrators to find viable solutions.  Submit a request to be included in these budgets. Check with your principal to see if a signature from him/her is required.

• The CIC can assist with the correct Point of Contact to gain access.

• Contact Human Resources. All requests for email accounts must come to us from the Human Resource Department.  Information about the use of our email system, setup and training is available.
• If you have a name change and want to change the username of your email account, you must contact Human Resources to make the change.

• Each school building has a limited number of phones.  Access to phones is determined by the building principal or your supervisor.

• You will need:  access to a PC, email account, and read, understand and sign an acceptable use policy.

• From a school computer that is on the network, fill out a CIC HELPDESK web form (This link only works on a compter on the school network). Fill in detailed information about your planned purchase.
• From home - Fill out Hardware/Software Request save it to your computer, attach it to an email and send it to cic@rochesterschools.com. Make sure to include details of your planned purchase.
  The purchase must be approved by the CIC for technical approval before you commit to any purchase. This includes all expenditures regardless of source.

• All donated equipment or software must be approved by the CIC.
• All donations must be fully compatible with our network, hardware, and software.
• Be aware that ....some companies/organizations are 'dumping' old equipment on school districts for two reasons: a tax write-off, and to rid themselves of the financial/legal aspects of computer disposal. Old computers contain hazardous material that simply cannot just be thrown into the trash. People involved with illegal disposal of computer equipment are subject to the Comprehensive Environmental Response Liability Act (CERCLA) otherwise known as the Superfund Act. If caught, there are some serious fines.
• See donation guide for further information.
• From a school computer that is on the network, fill out a CIC HELPDESK web form (This link only works on a compter on the school network) with detailed information about your planned donation.
• From home - Fill out the Donations Form save it to your computer, attach it to an email and send it to cic@rochesterschools.com.