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"The Mission of the Rochester School Department is to ensure quality educational experiences."

CIC - Computer Information Center

Richard W. Creteau Technology Center
140 Wakefield Street
Rochester, New Hampshire 03867

cic@rochesterschools.com

FAQ
CIC Frequently Asked Questions
  • I need my password reset for Email and computer login or Infinite Campus. Who do I contact?
  • My computer is running slowly. What do I do?
  • I am locked out of my computer by an admin. How can I unlock it?
  • I can't get a print job through to the printer. What do I do?
  • My mouse isn't working properly. What do I do?
  • My Keyboard isn't working properly. What do I do?
  • My LAN cord was unplugged from the network drop box. What side of the box do I plug it into to get back on the network?
  • My laptop can’t access the wireless. What do I do?
  • When I turn on my computer, it says "No-System Disk". What do I do?
  • What can I do if my monitor isn't working?
  • My Smartboard is having problems. What can I do?
  • My computer is not working properly. What should I do?
  • How do I access my email?
  • When my student logs onto Read Naturally he gets an error message with the word “SQL” in it . What should I do?
  • More Important Information

  • Resetting Expired and Lost Passwords:
    From a school computer that is on the network
    , to have your password for Email reset, fill out a CIC HELPDESK web form with detailed information. (This link only works on a computer on the school network)

    To have your password for Infinite Campus reset you must contact your building IC coach or despins.r@rochesterschools.com.

  • My computer is running slowly. What do I do?
    • Clean out My Documents or Documents folder.
    • Move documents from the desktop to My Documents or Documents Folder
    • Clean out folders
      • Cookies
      • Temp
      • Temporary Internet Folder
    • From a school computer that is on the network, fill out a CIC HELPDESK web form for further assistance.

  • I am locked out of my computer by an admin. How can I unlock it?
    • In Vista or Windows 7, hit the switch user button.
  • I can't get a print job through to the printer. What do I do?
    • First, make sure the printer and the host computer are on. Be sure that the printer has paper and a good ink/toner cartridge. Make sure that the printer cable is securely connected to the host computer.
    • Reboot the host computer and your computer. Cancel any print jobs that may be in the print queue. As a last resort, disconnect the printer power cord. Wait one minute, then plug the printer back in and turn it on.
    • Check to make sure you are printing to the correct printer. Your print job might have gone to another computer on the network.
    • If you are printing to a networked printer, be sure that the LAN cord connections for the host computer and your computer are plugged in tightly, at the computer end and at the network drop box end.
    • If all else fails, from a school computer that is on the network, fill out a CIC HELPDESK web form with detailed information.
      (This link only works on a computer on the school network)

  • My mouse isn't working properly. What do I do?
    • Turn off computer then remove mouse connector, check for a bent or broken connection, re-install mouse connector in correct, color-coded port (mice are always green) or any USB if so equipped turn on computer.
    • If it is a ball mouse, take out the ball and clean inside the mouse.
    • If these steps fail, request a new mouse by filling a CIC HELPDESK web form from a school computer that is on the network with detailed information.
      (This link only works on a computer on the school network)

  • My keyboard isn’t working. What do I do?
    • Flip the keyboard over and gently pat it to knock any foreign material out.
    • Shut down the computer then remove the keyboard connector, check for bent or broken pins, blow out the connectors, re-install the keyboard connector in correct, color-coded port (keyboards are always purple) or any USB if so equipped. Turn on the computer.
    • If these steps fail, request a new keyboard by filling a CIC HELPDESK web form from a school computer that is on the network with detailed information. (This link only works on a computer on the school network)

  • My LAN cord was unplugged from the network drop box. What side of the box do I plug it into to get back on the network?
    • For most users, the left side of the network drop box is the active side. Plug in the LAN cord, making sure that both ends of the cord are snug. Open "Network Neighborhood" to view the other computers in your work group. If no other computers appear, try rebooting your computer and log on to the network correctly. LAN cords are held in place by clips molded into each end. Do not force the cord in or out.

  • My laptop can’t access the wireless. What do I do?
    • Make sure the wireless is on. Most computers have a small button that lights up bright blue when “ON”.
    • Make sure the wireless router you are trying to connect to, is on.
    • Wait five minutes for the alternate configuration to enable.
    • If all else fails, fill out a CIC HELPDESK web form from a school computer that is on the network with detailed information. (This link only works on a computer on the school network)

  • When I turn on my computer, it says "Non-System Disk". What do I do?
    • Open the CD drive and make sure there are no disks in the drive. Also check the floppy drive to make sure there are no floppies in there either.
    • Check for USB devices, remove any flash drives that are plugged in.
    • Wait five minutes for the alternate configuration to enable.
    • If your computer still shows this error, from a school computer that is on the network, fill out a CIC HELPDESK web form with detailed information.
      (This link only works on a computer on the school network)

  • What can I do if my monitor isn't working?
    • Check to make sure that all of the cables are tightly secure. This includes video adaptors, video cable, and power cable.
    • Check to make sure your monitor cable is connected to the correct port. If there is a video card, make sure the cable is plugged into it.
    • Check brightness controls.On a laptop, toggle the display by hitting Fn + F2 (look for the monitor icon)
    • Check to make sure the monitor and the PC is powered on.
    • If these steps fail, request a new keyboard by filling a CIC HELPDESK web form from a school computer that is on the network with detailed information.
      (This link only works on a computer on the school network)

  • My Smartboard is having problems. What can I do?
    • If there is no output, check the cable connection on the PC side, making sure it is secure on the video adaptor. Then toggle the display by hitting Fn+F5.
    • If there is no Sound, check the PC connections then check to make sure the volume is up on the PC and on the Smartboard.
    • If the Smartboard is freezing or stops responding, power down the Smartboard and restart it.
    • If the projector is not working, power down the Smartboard and restart it.
    • Check to make sure the monitor and the PC is powered on.
    • If your Smartboard is still experiencing problems, or you are having a different problem, fill out a CIC HELPDESK web form describing the problem on a computer that is on the schools network. (This link only works on a computer on the school network)

  • My computer is not working properly. What should I do?
    • First, reboot your computer. Simple errors are often eliminated this way. If a reboot does not solve the problem, check all connections, copy down any error messages that may appear on your screen, and from a school computer that is on the network, fill out a CIC HELPDESK web form with detailed information. (This link only works on a computer on the school network). Be sure to describe, in detail, all of the symptoms that your computer has displayed. Email or snail mail the trouble form to the CIC.

  • How do I access my email?
  • When my student logs onto Read Naturally he gets an error message with the word “SQL” in it . What should I do?
    • The full error message, if you can put it in is; : “Cannot connect to my SQL server 10.15.31 Please make sure database server is running and IP address is correct”, or "SQL...not formed correctly".

    • RESET A READ NATURALLY BOOK
      1. Log on to Read Naturally with your Teacher account. If you do not have a Read Naturally Teacher account, see Janet Nickless.
      2. Double-click on the student whose account has the issue.
      3. Click on the Options button
      4. Click on the Advanced button
      5. Look at the list of books. Find the one that is Bold and has the Asterisk next to it. Click on that book to highlight it.
      6. Now, click on the Reset button below the book list
      7. Now, click on the Save button at the bottom.
      8. Now, exit Read Naturally, and log back in as the student. If you can successfully log in as the student, you can then add the book back into his list. It will work fine.
      9. If you get the error message again as the student, log in again as Teacher and use the steps above again to Reset the book and Save again. Sometimes, it takes 2 times for this to actually take effect.
      10. If you still cannot log in to the student account

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