- 1. My computer is running slowly. What
do I do?
- Scan Disk
- Defrag
- Clean out folders
- Cookies
- Temp
- Temporary Internet Folder
- Run Live Update for Norton Antivirus, then scan for viruses
- Dust off all sides of the computer
- My computer is not working properly.
What should I do?
First, reboot your computer. Simple errors are often eliminated
this way. If a reboot does not solve the problem, check all
connections, copy down any error messages that may appear on
your screen, and fill out a CIC Trouble Form. Be sure to describe,
in detail, all of the symptoms that your computer has displayed.
Email or snail mail the trouble form to the CIC.
- I can't get a print job through to
the printer. What do I do?
First, make sure the printer and the host computer are on.
Be sure that the printer has paper and a good ink/toner cartridge.
Make sure that the printer cable is securely connected to the
host computer.
If you are printing to a networked printer, be sure that the
LAN cord connections for the host computer and your computer
are plugged in tightly, at the computer end and at the network
drop box end.
Reboot the host computer and your computer. Cancel any print
jobs that may be in the print queue. As a last resort, disconnect
the printer power cord. Wait one minute, then plug the printer
back in and turn it on.
If all else fails, fill out a CIC
Technical Service form.
- My mouse isn't working properly. What
do I do?
First, make sure that your mouse cord is plugged in tightly.
Reboot your computer to clear out any errors. Make sure that
your mouse is placed on a clean, smooth surface. Remove and
clean the mouse ball. Also remove dust from the inside of the
mouse casing. If these steps fail, request a new mouse by filling
out a Hardware/Software Request
Form.
- My LAN cord was unplugged from the network
drop box. What side of the box do I plug it into to get back
on the network?
For most users, the left side of the network drop box is the
active side. Plug in the LAN cord, making sure that both ends
of the cord are snug. Open "Network Neighborhood" to view the
other computers in your work group. If no other computers appear,
try rebooting your computer and log on to the network correctly.
- How do I access my email?
• On a Rochester School Department computer:
https://sau-email/exchange/
• On any computer world wide: https://mail.rochesterschools.com/exchange/
Rochester School OWA email tutorial
